A private London clinic integrating psychiatry and psychology

Complaints Process

If you are unhappy with the facilities or services you have received from this Clinic, or from the doctor looking after you, we would like to know about it as soon as possible so we can investigate your concerns and explain, apologise and take positive action where necessary.

Enquiries

You have the right to a full investigation of any complaint, both clinical and non-clinical, under the Sloane Court Clinic Complaints Process.

All feedback received by the Sloane Court Clinic is reviewed by the Registered Manager and is acted upon within the time frame outlined.

At all times during the review or investigation of a complaint, the complainant will be kept informed of the progress of the review or investigation.

In some cases complainants can exhibit unacceptable behaviour. At which point, an alternative course of action is required. You can read more on our stance towards Unacceptable Complainants here.

Grievances

If you feel that your needs have not been met or you are dissatisfied with any aspect of our service, please do not hesitate to speak to a member of our staff.

In most circumstances, if you tell us about your concern quickly, we can resolve matters straight away.

To let us know about something with which you are unhappy please either phone Patient Services to discuss or email the General Manager on generalmanager@sloanecourtclinic.com

Formal Complaints

If you feel that your complaint has not been resolved to your satisfaction, you can raise a formal written complaint with our General Manager who will conduct an investigation.

A full response will be sent to you within 20-working days unless the investigation is still in progress, in which case a letter will be sent to you explaining the reason for the delay.

In the unlikely event that you would like to make a formal written complaint, please contact:

Christine Brewis
General Manager
generalmanager@sloanecourtclinic.com

Your concerns will be addressed with understanding, compassion, patience and with the ultimate goal of achieving a positive outcome.